FAQs

Frequently Asked Questions (FAQs)

As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.

How do I place a direct order?

Browse our online shop, select your products and proceed through the checkout process. You may also order by WhatsApp on +254 716 428 467. When ordering through WhatsApp, send us the product names, quantities and delivery location. We will confirm availability, delivery charges and payment instructions before dispatch.

Where can I buy Kamili® products?

Kamili® products are available through our online store, directly from Papa Farmers Limited in Malindi and through selected retail and distribution partners. Availability may vary by location. Contact us by WhatsApp or email for help locating the nearest current stockist.

How much does delivery cost?

Delivery charges vary according to the destination, parcel size and available delivery method. Your delivery charge will be quoted and confirmed before dispatch. We do not advertise “free delivery” because transport costs differ significantly between locations.

Where do you deliver?

We deliver non-perishable Kamili® products within Kenya to locations served by our selected delivery partners. Please provide your town, area and a reachable telephone number so that we can confirm the available delivery method and cost.

How long does delivery take?

Delivery time depends on your location and the courier or transport service available. We will provide an estimated delivery time when confirming your order. Dispatch begins after product availability, payment and delivery details have been confirmed.

Can I collect my order in Malindi?

Yes. Confirmed orders may be collected by prior arrangement from Papa Farmers Limited, Unit A3, Kenya Industrial Estates, Malindi. Collection hours are Monday–Thursday, 9:00 a.m.–5:00 p.m., and Friday, 9:00 a.m.–3:00 p.m. Please wait for collection confirmation before visiting.

What payment methods do you accept?

Our principal direct-order payment method is M-Pesa. The relevant payment instructions will be provided during checkout or when your order is confirmed. Please do not send payment to an unverified personal number. An order is confirmed only after payment has been received and acknowledged by Papa Farmers Limited.

Do you offer international shipping?

International shipping is considered individually and is not available through standard checkout. Availability depends on the destination, product, import requirements and suitable courier service. Contact info@papafarmers.co.ke with the products, quantities and destination country for an assessment and quotation.

What should I do if my order arrives damaged or incorrect?

Contact us within 24 hours of delivery using +254 716 428 467 or info@papafarmers.co.ke. Include your order number, a description of the problem and clear photographs of the product and packaging. Once verified, we will arrange an appropriate replacement or refund.

Can I return a Kamili® product?

Unopened and unused non-perishable products may be considered for return within seven days of delivery, provided they remain sealed, undamaged and in their original packaging. Opened food products, supplements and oils cannot normally be returned for health and hygiene reasons unless they are defective, damaged upon delivery or incorrectly supplied. Please contact us before returning anything.

How should I store Kamili® products?

Always follow the storage instructions printed on the individual package. Most dry products should be kept tightly sealed in a cool, dry place away from direct sunlight and moisture. Use a clean, dry spoon when handling powders or loose-leaf products. Moringa Oil should be kept securely closed and protected from excessive heat and direct sunlight.

Are Kamili® products certified organic?

Do you supply retailers, distributors or wholesale customers?

Products described as organic are produced and handled within the applicable organic certification and quality-control arrangements for that product and market. Certification details may vary by product or destination. Please check the product label or contact us if you require certification information for a particular order.

Yes. We welcome enquiries from suitable retailers, distributors, hospitality businesses and other trade customers. Use the enquiry form on our Contact page or email info@papafarmers.co.ke with your business name, location, products of interest and estimated quantities.