FAQs

Frequently Asked Questions (FAQs)

As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.

How do I place a direct order?

Contact PFL by telephone, WhatsApp, or email with the products and quantities you require. We will confirm availability, calculate delivery charges based on your location, and provide payment instructions before dispatch.

Where can I buy your products?

Kamili products are available from selected retailers and directly from Papa Farmers Limited, subject to availability. Contact us to locate your nearest stockist or to make a direct order inquiry.

How much does delivery cost?

Delivery charges vary according to the customer’s location, package size, and delivery method. The applicable charge will be quoted and confirmed before payment and dispatch.

What payment methods do you accept?

We accept payments in the following ways

by SWIFT/RTGS/EFT to our Bank account (details provided in estimate), or
by Mpesa Paybill No. 4060517 (with the account number being your full name or your company name)

Do you offer international shipping?

International orders are considered individually because shipping requirements, costs, documentation, and import regulations vary by destination. Please email info@papafarmers.co.ke with the required products, quantities, and destination country so we can assess your inquiry.