Store Policies

These policies explain how orders, payments, delivery, returns and personal information are handled when you shop with Kamili® by Papa Farmers Limited. Please review them before placing an order.

Terms & Conditions

The Kamili® Online Store is operated by Papa Farmers Limited (“PFL”), Malindi, Kenya.

Products may be ordered through this website at any time. Submission of an order does not constitute final acceptance. Orders are confirmed subject to product availability, acceptance of the applicable delivery charge and receipt of payment through the payment methods offered by PFL.

Prices are displayed in Kenya shillings unless otherwise stated. PFL may correct genuine pricing or product-information errors before accepting an order. If an affected order has already been paid, the customer will be contacted and offered the choice of accepting the correction or receiving a refund.

Product packaging, labelling and appearance may be updated periodically. Images are provided to represent each product as accurately as reasonably possible.

Customers must provide accurate contact and delivery information. PFL is not responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer.

Kamili® food, wellness and personal-care products must be used according to their labels and directions. Website information is provided for general product information and is not intended as medical advice or as a substitute for consultation with a qualified healthcare professional.

By completing an order, the customer agrees to these Terms & Conditions and the applicable Privacy, Return, Delivery and Collection policies. Nothing in these policies limits any statutory consumer rights provided under Kenyan law.

For assistance, contact info@papafarmers.co.ke or +254 716 428 467.

Privacy Policy

Papa Farmers Limited respects the privacy of customers and website visitors.

We may collect information such as your name, telephone number, email address, delivery address, order details, payment status, enquiries and website-interaction information. We use this information to process orders, arrange delivery, respond to enquiries, provide customer service, maintain business records, prevent fraud and improve our website and services.

Where necessary, limited information may be shared with trusted service providers involved in operating the website, processing payments, delivering orders, providing communications or supporting our business. These providers are expected to use the information only for the relevant service and to protect it appropriately. We do not sell customers’ personal information.

Marketing messages will be sent only where permission has been provided or where otherwise permitted by law. Customers may unsubscribe from promotional communications at any time.

We take reasonable administrative and technical measures to protect personal information and retain it only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and operational requirements.

Subject to applicable law, you may request access to, correction of or deletion of your personal information, or object to certain uses of it, by contacting info@papafarmers.co.ke.

Our website may use essential cookies and analytics tools to support functionality, security and performance. By using this website, you acknowledge the data practices described in this policy.

Return Policy

We want customers to receive Kamili® products in good condition and as ordered.

If an item arrives damaged, defective or different from the item ordered, please notify Papa Farmers Limited within 24 hours of delivery. Provide the order number, a description of the problem and clear photographs of the product and packaging. Once verified, PFL will arrange an appropriate replacement or refund at no additional product or return-transport cost to the customer.

Unopened and unused non-perishable products may be considered for return within seven days of delivery, provided they remain sealed, undamaged and in their original packaging. Please contact PFL for authorization before returning any product.

For health, hygiene and food-safety reasons, opened or used food products, supplements, oils and other consumable products cannot normally be returned unless they are defective, damaged upon delivery or incorrectly supplied.

Where a return results from a customer changing their mind, approved return-transport costs are the customer’s responsibility. Original delivery charges are not normally refundable. Refunds or replacements are processed after the returned product has been received and inspected.

Orders may be cancelled before dispatch by contacting PFL promptly. Once dispatched, the applicable return conditions will apply.

Nothing in this policy limits any rights available to consumers under Kenyan law.

Contact: info@papafarmers.co.ke or +254 716 428 467.

Delivery & Collection Policy

Delivery is available within Kenya to locations served by PFL or its selected delivery partners.

Delivery charges vary according to the destination, parcel size and available delivery method. The applicable charge will be quoted and confirmed with the customer before dispatch. Delivery begins after product availability, payment and delivery details have been confirmed.

Estimated delivery times are provided in good faith but may be affected by courier schedules, weather, public holidays, road conditions or other circumstances outside PFL’s reasonable control.

Customers must provide a reachable telephone number and complete delivery information. Additional delivery costs caused by incorrect information, an unavailable recipient or a requested change of destination may be charged to the customer.

Orders may also be collected by prior arrangement from:

Papa Farmers Limited
Unit A3, Kenya Industrial Estates
Malindi, Kenya

Collection hours are Monday–Thursday, 9:00 a.m.–5:00 p.m., and Friday, 9:00 a.m.–3:00 p.m. Collections are unavailable on Saturdays, Sundays and public holidays unless specifically arranged.

Please wait for collection confirmation before visiting the premises.

For delivery enquiries, contact +254 716 428 467 or info@papafarmers.co.ke.

Last updated: 01 September 2026